Terms of Service

Version: 2026-10-29-terms-2 · Effective date: October 29, 2026

A consolidated convenience copy of the current published documents. Each document retains its own version and effective date. The versioned legal pages and archive remain authoritative.

On this page

Service and operator

Soteria is a community-management software service operated by Daniel Ashraf Ekdawi, an individual based in Cairo, Egypt. Legal/contact address: 1 Amin Al Shamsi Basha Street, Hegaz Square, Heliopolis, Cairo, Egypt. Legal and privacy inquiries: [email protected]. General support: [email protected]; telephone: +20 120 769 6771. Soteria is the service name; these Terms do not represent that a company has been incorporated or that a regulatory approval has been obtained. These Terms govern your use of Soteria. An Account is a person's login identity; a managed Person record may exist without an Account. An Organization is a community using the service, with its own authorized administrators, groups and records. Creating a Person record or assigning membership does not make that person a contracting party or authorize someone to accept Terms for them.

Accounts, acceptance and legal capacity

When registering an Account, review and affirmatively accept the displayed Terms. You must have legal capacity for the agreement, or the legally required authorization or representation. The under-18 rule in our child-data notice is a privacy safeguard, not a declaration that everyone aged 18 or above has full contractual capacity. Where authorization is required, contact us before registering; an ordinary signup checkbox does not verify it. Provide accurate registration and contact information, keep credentials and recovery methods secure, and do not share your Account. You are responsible for your authorized use of the Account, but are not automatically liable for every unauthorized act merely because it used your credentials. Report suspected compromise promptly to [email protected] and use available security controls.

Acting for an Organization

Act for an Organization only with authority. Accepting Organization agreements requires an express confirmation of that authority and identifies the Organization concerned. Joining an Organization does not make a member personally responsible for its subscription. Organization administrators must keep membership and permissions accurate and ensure that invitations, data collection, communications, exports and sharing are lawfully authorized. Access to a scoped profile does not transfer ownership of a person's global profile. The Organization is responsible for its own activities, decisions and instructions. Soteria remains responsible for its own obligations and conduct; those responsibilities are not transferred to administrators by these Terms. Organization-specific data processing and subscriptions are addressed by the separately accepted Organization Data Processing Agreement and Organization Subscription & Billing Terms.

Privacy, sensitive information and children

Our Privacy Notice explains how personal information is processed; accepting these Terms is not blanket consent to processing, marketing, public sharing or international transfers. Religious information and children's data require particular protection. Establish the applicable lawful authority, required written consent or guardian authorization, and any required regulatory permissions before the relevant processing. Neither membership nor a relationship label proves consent or guardianship. The Guardian / Child Data Privacy & Consent Notice explains our under-18 rule, recorded offline evidence and current verification limitations. Creating or editing a managed Person does not itself obtain guardian consent. The absence of an application checkpoint does not authorize processing. Organizations must act on withdrawal for affected consent-dependent processing. Contact the Organization and [email protected] about rights or consent requests; Soteria's own legal duties remain unaffected.

Your content and the Soteria service

You retain the rights you have in information, photographs and other content you provide. You must have authority to provide that content and instruct the relevant processing. You permit Soteria and its service providers to store, reproduce, organize and transmit it only as necessary to provide the functions you request, secure and support the service, and meet applicable legal obligations. This permission does not transfer ownership or authorize unrelated advertising, sale of your content or public sharing beyond the access and sharing you authorize. Permissions for retained copies remain limited to justified retention described in the Privacy Notice and applicable agreements. Exports, downloaded copies and public media may remain with recipients outside Soteria's control. Rights in Soteria's software, branding and service materials remain with their respective owners. Your right to use the service is limited to the access and functions lawfully made available to you.

Acceptable use

Do not use Soteria to break the law, infringe intellectual-property or privacy rights, harass or exploit anyone, or disclose confidential information without authority. Do not upload malicious code, misuse invitations or messaging, evade account or package restrictions, access another person's data without permission, disrupt the service, or attempt to bypass its security. Use only authorized interfaces and access rights, and collect no more personal information than necessary for the lawful purpose. Report suspected misuse or unlawful content to [email protected] with a safe reference and explanation. Do not send passwords, recovery codes or unnecessary sensitive documents. We assess reports and may request proportionate information needed to investigate.

Subscriptions, payments and related terms

Individual Account creation is free. Organization access may be provided through a trial, a free or promotional arrangement, or a monthly or annual subscription under its recorded package terms. Soteria has a hosted Paymob checkout integration; restricted test-mode transactions are not live customer charges. The existence of that integration does not itself establish commercial payment availability or provider approval. Before a paid purchase, review the specific offer and checkout disclosures, including the package, total price and currency, applicable taxes or charges, period, activation and renewal terms. A displayed international planning price does not make international payment available. Accepting these Terms alone neither places an order nor authorizes payment or recurring charging. Subscription changes, cancellation, withdrawal and refunds are addressed by the Organization Subscription & Billing Terms and Cancellation & Refund Policy, subject always to applicable mandatory rights. An administrator's cancellation request is separate from a data-deletion request.

Organizers, external services and assisted tools

Organizations remain responsible for the events, activities, reservations and any organizer-owned charges they offer. Review the identified organizer's terms before participating or paying. Those transactions are separate from a Soteria platform subscription; this distinction does not exclude any responsibility Soteria has for its own acts. Some functions use external hosting, email, maps, payment or AI services as described in our privacy and provider disclosures. Review assisted imports and AI-generated drafts before using or saving them; they may contain errors and do not replace your judgment or required authorization. Provider availability and capabilities may affect the relevant function, without removing Soteria's own contractual or statutory obligations.

Availability, restrictions and responsibility

We maintain the service, but do not promise uninterrupted availability or error-free results. Maintenance, faults or external-service failures can interrupt functions. Keep suitable authorized copies of important information and check information before relying on it. This recommendation does not excuse Soteria's legal duties or make users responsible for every service failure. We may restrict access where reasonably necessary for security, unlawful use, a legal obligation or applicable package limits. Restrictions should be proportionate to the reason. Where lawful and practicable, we will explain the restriction and allow you to raise an error or seek a remedy through support; urgent protection or legal restrictions may require action first. Nothing in these Terms excludes liability for fraud, gross fault, an unlawful act or any other liability that cannot lawfully be excluded, or removes mandatory consumer, privacy or other remedies.

Ending use and handling remaining information

You may stop using Soteria and contact [email protected] about Account closure or [email protected] about personal-data requests. Ending your Account, leaving an Organization, cancelling its subscription and requesting deletion are separate actions. Ending personal use does not itself cancel an Organization's contract or authorize deletion of its records. An authorized Organization representative may arrange the applicable subscription and data-processing steps. Where available and authorized, request exports before ending operational access. Personal information, necessary legal evidence and recovery copies are handled according to applicable law, the Privacy Notice and the Organization Data Processing Agreement; neither immediate erasure of all copies nor indefinite retention of all information is promised. Ending access does not remove accrued lawful payment obligations, refund rights, confidentiality duties or other rights and duties that must continue by their nature.

Changes and document versions

Published Terms have an identifiable version and effective date, and previous versions remain accessible. We will identify material contractual changes and obtain the required fresh acceptance before relying on those changes for the affected agreement. Continued use or login alone is not recorded as acceptance of a new material version. Minor clarifications do not create fictitious acceptance, and a Privacy Notice update does not grant consent. These Terms provide the general service rules. Separately agreed Organization data-processing and subscription terms address their own subject matter; a specific confirmed offer governs the agreed purchase details. None of those documents may remove mandatory rights. A new website text does not silently rewrite an existing order, paid period or separately agreed commitment.

Applicable law, language and complaints

These Terms are governed by Egyptian law. Contact [email protected] to raise a concern, identifying the relevant Account or Organization and a safe reference. Contacting us is not a condition for using an available regulator, court, urgent remedy or payment-dispute process. No mandatory arbitration, exclusive forum or waiver of collective or other legal remedies is imposed by these Terms. Arabic and English versions are provided, with Arabic the primary maintained legal text. They are intended to convey the same meaning; no language rule overrides mandatory interpretation or consumer protections. Mandatory non-waivable consumer, privacy and other rights applicable in another jurisdiction remain protected. If a provision cannot lawfully be enforced, it is ineffective to that extent, and the remainder applies only insofar as permitted by law.