Organization Subscription & Billing Terms

Version: 2026-10-29-subscription-1 · Effective date: October 29, 2026

A consolidated convenience copy of the current published documents. Each document retains its own version and effective date. The versioned legal pages and archive remain authoritative.

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Seller, scope and payment availability

Soteria is operated by Daniel Ashraf Ekdawi, an individual based in Cairo, Egypt. Legal/contact address: 1 Amin Al Shamsi Basha Street, Hegaz Square, Heliopolis, Cairo, Egypt. General support: [email protected]; phone: +20 120 769 6771. Contractual, cancellation and refund requests: [email protected]. These terms govern an Organization's Soteria platform subscription, not payments collected by an Organization for its own events or reservations. No incorporated business or tax-registration status is asserted. Individual Account/Person creation is free. Organization packages may have monthly or annual paid periods, a separately approved trial or an expressly recorded promotion. Existing 100% promotions remain valid access without a payment requirement for their recorded scope and duration. A one-time Paymob hosted-checkout integration is implemented. The production configuration verified on 29 October 2026 was test mode, restricted to Super Admin; live customer payments had not launched. Testing is not payment-provider approval or a public paid-service offer. Customer payment availability depends on the approved offering shown before purchase. Automatic recurring charging is not active. Accepting these terms alone creates no order and authorizes no charge.

Organization authority and package access

An authenticated Account must have authority to bind the identified Organization and expressly confirm that authority and the current Organization agreements. Members are not made personal subscribers merely by being assigned to an Organization. Package entitlements are distinct from permissions: an allowance does not grant access to other people's or Organizations' records. The confirmed package/version, billing market and interval, allowances, promotions and any separately agreed adjustment determine the purchased access. Material contractual changes require explicit review rather than invented historical acceptance. The Organization remains responsible for lawful use, its access assignments and instructions under the Terms of Service and Organization Data Processing Agreement.

Offer, order review and confirmation

Before a paid order is confirmed, Soteria must clearly show the seller and legally required registration/tax identifiers, service/package and version, principal features and limits, billing interval, currency, final amount and any itemized taxes or mandatory charges, discounts and their duration, offer validity, service start/end or how they are determined, renewal behavior, cancellation/refund conditions and support contact. You must have an opportunity to review and correct the selection before expressly confirming it. Required details must be supplied before charging; a general policy page is not a substitute for the actual order. Soteria will provide a written confirmation immediately upon contracting through email or another electronic form capable of being saved and retained, matching the confirmed offer and applicable terms, and provide legally required invoices or receipts. Contact [email protected] if a confirmation is missing or incorrect. The existing in-app billing record is not represented as a certified tax invoice or evidence that every fiscal obligation has been met. Required commercial/tax status and confirmation procedures must be established before live paid customer orders begin. Where Egyptian consumer distance-contract law applies, its order-correction rights, including the applicable seven-working-day correction/amendment period and implementing conditions, remain available after acceptance. Contact us promptly with a safe reference; settlement or an internal approval process does not waive those rights. A material price or service change needs a corrected offer and your agreement, not a silent alteration of the confirmed order.

Prices, currency and taxes

Egypt checkout uses Egyptian Pounds (EGP). International USD prices displayed for planning are indicative and are not currently enabled for checkout. A displayed estimate or future market price is not a confirmed invoice, currency-conversion promise or permission to debit in another currency. The final total, including applicable taxes and mandatory fees, must be disclosed before confirmation; Soteria will not add an undisclosed mandatory charge afterward. Any legally required tax treatment and seller identifiers must be established rather than inferred from the displayed amount. No particular VAT rate, registration, exemption or tax-invoice accreditation is claimed by these terms. Your bank or payment service may impose independently disclosed conversion or transaction charges; these are separate from Soteria's confirmed price. The recorded price/package terms remain for the purchased period. A later published price or version is presented before a later renewal or new purchase so you can choose whether to proceed. A separately recorded grandfathered adjustment may preserve older terms. No published price change itself authorizes a debit or rewrites a completed payment.

Hosted payment and unresolved transactions

Where checkout is available, Paymob hosts the payment page and handles the payment details entered there. Soteria's platform checkout does not collect full card numbers or card security codes. It sends the necessary payer contact and order information described in the Privacy Notice and records transaction references and verified status. Never send card details, passwords, PINs, one-time codes or recovery codes to support. Paid access starts only after verified settlement and successful fulfillment of the confirmed order. A browser return or displayed bank message alone is not Soteria's final payment confirmation. Pending, failed, cancelled or ambiguous attempts do not establish paid access. If money appears debited but access or status is unresolved, contact [email protected] with the Organization and safe order/transaction reference. We will investigate and arrange fulfillment or the applicable correction/refund; do not create repeated orders merely to resolve uncertainty. Duplicate successful payments do not buy duplicate access unless separately ordered. They require review and correction. A delayed or inconsistent payment cannot silently replace a newer package decision. Payment and refund history is retained; payment disputes and chargebacks remain separate from ordinary voluntary refunds.

Subscription periods and renewal

Paid subscriptions are prepaid for one selected monthly or annual calendar-anniversary period. Where the anniversary day does not exist in the relevant month/year, it uses that period's last calendar day. The confirmed order must explain the start timing, and the subscription record shows the resulting dates. Successful fulfillment starts the purchased period; monthly allowances follow their applicable anniversary windows, including within an annual subscription. Limits, reset windows and capacity are disclosed with the package rather than being unlimited by implication. Current renewal requires an explicit payment action when the period is due; it is not an automatic debit and cannot be paid as an advance renewal through the current checkout. Cancellation prevents the next renewal. If renewal is unavailable or an attempt is unresolved, contact us; do not assume submitting a request or accepting these terms has paid for the next period. Any future recurring service requires separate provider approval and specific affirmative authorization after disclosure of amount, currency, frequency, first charge/renewal date and cancellation method. Neither these terms, saving contact details, using a promotion nor a previous one-time payment supplies that authorization.

Upgrades, downgrades and add-ons

The change preview and confirmed order must identify the effect on price, allowances and dates. Current paid upgrades purchase a whole new selected period at the confirmed price, beginning after verified fulfillment; unused time from the previous period is not automatically prorated or credited. This commercial rule does not remove mandatory withdrawal, refund or service-failure remedies. An authorized complimentary or manually approved adjustment follows its expressly recorded terms, not an assumed charge. An approved downgrade has a consequence preview and a seven-day wait before taking effect. A lower capacity may restrict new activity but does not silently delete existing records. Requests remain subject to the applicable review and lawful confirmation; the current customer package surface uses audited administrator requests for changes and cancellation, with Super Admin review. A paid add-on is a separately priced one-time allowance purchase for the applicable current allowance period. Its quantity, value, total and expiry must be shown before confirmation. It ends at that period's end, does not extend the underlying subscription, is not automatically renewed and does not imply unused allowance carries forward. Do not assume a newly purchased add-on provides a full month if the current window is nearly over.

Trials and promotions

A trial request does not itself create active trial access. The standard Pro trial lasts 30 days from approval; the approval and resulting subscription identify its start/end. Request review, clarification or refusal does not start that clock. Trials and promotions do not create automatic paid conversion or recurring consent. A promotion applies only to the recorded eligible package, market, benefit and duration, subject to the offer and any agreed adjustment. A 100% discount requires no payment for that covered period. Before any later paid period, Soteria must disclose the price and obtain the applicable explicit order/payment confirmation. Offers must not conceal a later charge, retrospectively reprice an already granted period or imply every existing promotion lasts forever.

Cancellation and expiry

You may request cancellation of the next renewal through the Organization package surface or [email protected], identifying the Organization and a safe subscription/order reference. We verify authority, record the request and confirm its effective date. There is no arbitrary early-termination penalty. Ordinary cancellation takes effect at the current paid-period end and preserves already paid access through that period. An internal review queue must not be used to defeat a timely lawful cancellation or allow an unauthorized renewal. An unpaid renewal or ended trial has a seven-day grace period. After grace, ordinary operations become read-only: members can still sign in and view existing data, and authorized administrators retain available exports, package management and permitted deletion actions. Essential Account recovery, security and privacy actions remain available. Usage/capacity restrictions do not authorize data deletion or grant wider permissions. Cancelling renewal is different from exercising a statutory withdrawal/refund right, closing an individual Account, leaving a community or instructing Organization data deletion. Data return, retention and deletion follow the DPA and applicable law; cancellation or archiving does not instantly erase historical records, legal evidence or recovery copies.

Corrections, refunds and mandatory rights

The Cancellation & Refund Policy explains the platform's process; mandatory law and any more protective agreed remedy prevail over inconsistent wording. Voluntary cancellation alone does not normally produce an automatic prorated refund of a started period. It does not exclude refunds/corrections for duplicate or erroneous charges, non-provision of a purchased service, legally required withdrawal or other applicable remedies. Merely activating an Account is not proof that all consumer rights have ended. Where Egyptian consumer distance-contract rules apply, their withdrawal, order-correction and refund rights apply with their statutory conditions and exceptions. The Organization or purchaser may contact [email protected] with the reason and safe reference. We will assess and explain the applicable remedy and timing. A legally required refund uses the original payment method unless another method is lawfully agreed, and must meet the applicable legal deadline; provider processing estimates do not replace that obligation. Refund initiation and automatic access revocation after a refund are not a complete self-service facility. Support must coordinate the authorized remedy and explain its access consequences; recording a refund observation does not prove money was returned. A gateway dispute or chargeback can be raised through the relevant payment service without treating that route as an invented refund or waiving mandatory rights.

Digital delivery and support

Soteria supplies hosted software access, not physical goods. Subscription delivery is activation of the confirmed access after the applicable approval or verified payment and fulfillment; there is no physical shipping charge. Use requires a supported browser, internet access for online operations and the access authorized for your workspace. Offline capabilities are limited and are not a promise that every feature works without connectivity. Report access, billing or service problems to [email protected], or contractual/refund issues to [email protected]. We will investigate and provide the applicable remedy where purchased access is not supplied. No continuous-availability guarantee, fixed support-response time or separately priced service-level agreement is created unless expressly agreed. This does not limit mandatory quality, delivery or remedy obligations or excuse charging for an undelivered service.

Changes, complaints and precedence

These terms supplement the Terms of Service. The Organization DPA governs directed personal-data processing; the confirmed lawful order specifies the commercial selection. Mandatory law, non-waivable consumer rights and any more protective agreed term prevail. Egyptian law governs without removing other applicable mandatory protections; access to the competent authorities and courts is preserved. Material revisions require a new version and explicit acceptance by an authorized Organization representative. They do not rewrite historical orders or authorize charges, and continued login is not recurring consent. Request help or raise a complaint through [email protected]; acceptance of new terms or an additional purchase is not required merely to complain, cancel, seek a refund or exercise privacy/security rights. Arabic is the primary maintained text with equivalent English; keep the confirmed order and applicable versions for your records.